What you can expect from Be-Rented before you decide.

We have comprehensive, pro-active and transparent service features making renting a property from us secure, cost effective and straightforward.

We are proud of our high customer care standards and ahead of you becoming a tenant, will:

• Manage and match your enquiry requirements with your budget, including indication of estimated running costs
• Arrange viewings at time to suit you where possible
• Assist with all aspects of the financials (including incentives) and the tenancy agreement details ahead of signing
• Offer a simple and fair reservation process
• Provide Leases which are the standard Private Residential Tenancy (PRT)
• Can arrange a move in within 48 hours of completion of reference checks and receipt of payment
• Provide a comprehensive induction programme to ensure you are fully informed.

Assure you that all properties undergo thorough pre and post let inspection with agreed inventories.

Frequently Asked Questions before you decide

Reservation
At Be-Rented it is important to us that our prospective tenant’s experience is hassle free.  Accordingly, we are happy to undertake the burden of obtaining your References, processing Credit Checks and preparing the relevant Lease paperwork.  Once you consent to Be-Rented undertaking reference check/credit checks on your behalf, Be-Rented will email you the details of the Reference Check Company in order for you to complete your personal details.  It really is that simple.

What is the length of my initial lease?
The agreement is a Private Residential Tenancy (PRT) agreement, which means there is no end date. Notice on the tenancy is served by the tenant giving 28 days’ notice and the minimum term is 28 days. 

Easy Pay
Rental payments are easy and can be paid either by Standing Order or BACS transfer on the due date.  Your rental will be due on the 1st day of each month following the month of your move in. Payments made by any other method may incur a small administration fee.

How can I pay my rent?
As a tenant, you are responsible for ensuring your rent is paid in full and on time. Be-Rented asks for monthly payment by standing order. This makes sure we receive your rent on the correct day and reduces any late payment charges. Please note, if Be-Rented incur any costs as a result of late payment, these costs may be passed to you. Please refer to your Lease regarding charges. It is the tenant’s responsibility to cancel the Standing Order at the end of the tenancy.

Is there a charge for using a credit card?
Worldpay charges us for the use of this facility, however there is no charge for our customers

Can separate payments be made if it is a joint tenancy?
Unfortunately, not, we require the rent to be paid from one nominated bank account, using your tenant reference code (TRC) as the reference for identification.

What you can expect from Be-Rented during your tenancy

We are proud of our high customer care standards and whilst you are a tenant, will:

• Be on hand to help you with every property request
• Communicate with you at all stages of your tenancy
• Provide proactive management of all repairs and maintenance
• Provide 24/7 emergency call out support, immediate repair and maintenance, all as standard and all-inclusive in your fixed rental payments
• Offer a straightforward rent collection process
• Advise you in advance of the routine inspections
• Assist you live in your property with the least interruption from Be-Rented, yet on hand when you require us

Frequently Asked Questions during your tenancy

How regularly do you carry out inspections
Following entry, the first routine inspection will be conducted approximately six weeks later.  These visits ensure that there are no maintenance issues that require attention and to check the property is being satisfactorily looked after.  You will be given advanced notice by email of the date of the regular inspections during the course of your tenancy.  Inspections take place between 9am and 4pm, Monday to Friday and we require to be in receipt of the tenant’s prior authorisation by email to proceed.

How do I get any repairs sorted?
Email Be-Rented at [email protected] or call us on 01355 302061.  Alternatively, you can complete our online form at www.be-rented.com and send us a message.

Important Note: if the call out is deemed not to be a genuine emergency, then Be-Rented will reserve the right to pass on any contractor’s invoice to you for your direct settlement with them

If one of the tenant group wants to leave the property, how is this handled?
The initial request should firstly come from the tenant/tenants to Be-Rented.  A request would need to be made to the Landlord to obtain their agreement to end a joint tenancy.  All tenants must agree to end the tenancy and sign the notice to quit.  A single joint tenant cannot end the tenancy on behalf of all of the joint tenants.  However if there is another party able to take up the place, a new tenancy will be created and an official exit conducted so that the formal check out process can be followed, including a new inventory for the new tenancy agreement.

Early surrender
Should you wish to leave the accommodation prior to the end of the contracted period, you are still liable for all rent payments up until the end of the agreement, unless otherwise agreed with us.

What is the process to hand in notice?
We require an email to be sent to the Landlord via [email protected] with at least 28 days’ notice of your intention to leave the property.  The notice period of 28 days will start from the day the emailed written notice is received.  Please also ensure that if required, you provide us with current bank details and a forwarding address in order to assist the release of any money held.

In the case of Emergencies
Our Emergency Contact telephone number is: 07949 453184. Our contractors will provide support if:

• there is a loss of power or heating
• there is a burst pipe or leak
• you are locked out

Important Note:
THIS NUMBER IS ONLY TO BE USED IN CASES OF EMERGENCY.  If the call out is deemed not to be a genuine emergency, then Be-Rented will reserve the right to pass on any contractor’s invoice to you for your direct settlement with them.

What you can expect from Be-Rented after the lease ends

We are proud of our high customer care standards and when you are leaving us, will:

• Discuss the dilapidations requirements and inventory check following the check-out report the day following the lease end
• Provide a landlord reference if required. Our tenant reference fee is £20.00

Frequently Asked Questions after the lease ends

What is the formal check out process?
After the end date, a Checkout Report is carried out, usually the following working day.  We will compare the move in condition and inventory with the condition in which the property has been left.  On completion of this Checkout Report and after consideration of the details, we will advise if we believe there to be a claim for any deductions to be made against the deposit for damages or dilapidations.

What happens when I leave?
We will conduct a check out inspection of the property and collect all keys and if there are any claims for deductions from the deposit or any damages/dilapidations to notify, we will of course advise.

What is the deposit return process?
Your security deposit is held with Letting Protection Service Scotland and you should contact them after vacation of the property to request a refund of this deposit.  Where there is joint tenancy, just as you all paid separately, you will need to contact them separately for its return.  The contact number is 0330 303 0031, or they can be reached at www.lettingprotectionscotland.com, quoting your Deposit Account Number (DAM) as reference.  In the case of any dispute over the amount to be refunded, you will require to submit evidence to challenge any claims made against the deposit and Letting Protection Service Scotland will make an independent adjudication.

Security Deposit
Your booking deposit is secured by a Government approved Tenancy Deposit Scheme.  A deposit, equivalent to four weeks’ rent, is payable at the commencement of your Lease and is detailed in your Private Residential Tenancy (PRT) which you will have signed. The deposit will then be lodged with the Be-Rented chosen tenancy deposit scheme in terms of the Tenant Deposit Scheme (Scotland) Regulations. At the end of your tenancy the Tenancy Deposit Scheme will be responsible for refunding your deposit.

Deposit Refund
The deposit is refundable only after you have vacated your property and provided that:

• all rent is paid in full
• the property had been well maintained
• all items listed in the inventory are present and in an acceptable condition
• Be-Rented are satisfied with the condition of the property

If all of the above criteria are passed, then your money will be refunded within six weeks, on receipt of an accurate forwarding address, by the chosen deposit scheme. This is referred to in your lease documents.

What is the notice period the Landlord legally is required to give?
If the tenancy is less than six months, the landlord is required to provide a minimum of 28 days’ notice to the tenant, allowing 48 hours for delivery of the notice.  If the tenancy is more than six months, then the required notice is a minimum of 84 days, allowing 48 hours for delivery of the notice.

Tenant Enquiries
For further details of any of the above or if you have any additional questions, please mail [email protected] or call us on 01355 302061.  The team at Be-Rented is ready to help you with every property request.